Contact Our Team
If you need help with your 21Dukes account, our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact options include live chat, email and phone for quick resolution. The 21 Dukes team aims to respond promptly and will guide you through verification, payments or site queries. For faster service, have your account ID and recent transaction details to hand, and use live chat for immediate help when contacting us or to upload requested documents quickly.
| Department | Contact |
|---|---|
| Customer support (email) | [email protected] (email, replies within 24 hours) |
| General enquiries | [email protected] (business and media enquiries) |
| Affiliate enquiries | [email protected] (onboarding and partner payouts) |
| Phone | +44 20 7421 5698 (calls answered Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 |
| Live chat | 24/7 via site (instant response) |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues, or when documents are required. Please email [email protected] with a clear subject line and up-to-date contact details to avoid delays. Including your account ID and any relevant attachments will help us verify information and resolve your enquiry more quickly.
Send Us a Message
NameEmail addressMessageSend messageResponse Time
At 21Dukes our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, though complex account, payment or verification issues may take longer depending on their nature. For faster service, include your account details and a clear description. Support for 21 Dukes operates Monday to Friday with limited weekend cover.
Feedback
At 21Dukes we welcome your feedback. If you have suggestions, ideas or issues, please share them so we can improve the site. All messages are reviewed carefully and help shape updates to games, payments and support. Use the contact form or email [email protected]. We aim to respond promptly and use feedback to improve the 21 Dukes user experience.