User Terms and Conditions
These Terms and Conditions set out the rules that govern your use of the services provided by 21Dukes. They explain our relationship with you as a user, your responsibilities when using the platform and the practical steps we may take to administer accounts, payments and promotions. By using the site you accept these terms and any updates we publish.
Account responsibilities
You are responsible for keeping your account details secure and for any activity that occurs under your account. Do not share your password or login details. We may suspend or close accounts where we suspect unauthorised access, breaching behaviour, abuse of promotions or fraudulent activity. If you believe your account has been compromised, contact support immediately.
Eligibility requirements
To use our services you must meet the minimum legal age in your jurisdiction and be permitted to gamble under local law. You must provide accurate personal information when registering and keep it up to date. We reserve the right to refuse registration or close accounts where eligibility cannot be established.
Acceptable platform use
Use of the platform must be lawful and fair. Prohibited activity includes account sharing, use of automated systems, money laundering, chip dumping, market manipulation and any conduct likely to harm other users or the integrity of games. We monitor activity and may take action, including withholding funds and closing accounts, where unacceptable use is detected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which accompany each offer. Unless stated otherwise, bonuses may carry wagering requirements, game restrictions and maximum conversion rules. We may cancel or amend promotions at our discretion and refuse bonus funds where we reasonably suspect abuse. Full promotional terms will be displayed with each offer and apply in addition to these Terms and Conditions.
Deposits and withdrawals
21 Dukes supports a variety of payment methods. All deposits must be made from an account or instrument in your name unless otherwise agreed. We may set minimum and maximum values for transactions and place temporary limits on activity where needed for security or compliance.
Verification checks
Before processing withdrawals we may require identity, address and source-of-funds documents. These checks are standard practice to prevent fraud and to comply with legal obligations. Where documents are requested, payouts may be delayed until verification is satisfactorily completed.
Processing and timing
Processing times depend on the chosen payment method and your provider. We will attempt to process valid withdrawal requests promptly, but delays can occur for verification or technical reasons. Fees, if any, will be disclosed at the point of transaction.
Dispute resolution
If you have a complaint about your account, a payment, or a promotional matter, contact our support team so we can investigate. We aim to resolve disputes fairly and quickly. If you remain dissatisfied, we will provide information on any available independent complaint route or mediation service where applicable.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be published on the site and, where significant, notified to active account holders. Continued use of the service after publication of changes constitutes acceptance of the revised terms.