Player Privacy Policy
Welcome to the privacy policy for 21Dukes. This page explains how we collect, use and protect personal information when you create an account, play games or otherwise interact with our services. We take user privacy seriously and set out below the main types of data we handle and your options for control.
Types of data we collect
Personal data
We collect information you provide directly to us when registering or verifying your account. This typically includes name, date of birth, email address, postal address, phone number and verified identity documents where required to comply with verification checks. We also record account credentials and communications you send to our support team.
Technical data
Technical information is collected automatically when you use our service. This can include IP address, device type, operating system, browser version, device identifiers, and connection data. We use technical data to operate the site, improve performance and detect abuse or unauthorised access.
Transactional data
We process financial and transactional details related to deposits, withdrawals and payment methods. This includes transaction amounts, payment provider details and relevant confirmation data. We retain transaction records to manage your account, resolve disputes and meet compliance obligations.
How we use information
We use personal, technical and transactional data to provide and maintain your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory requirements. We may also use data to handle customer enquiries, enforce our terms, and perform internal analytics to improve our services. We do not use data for purposes beyond those described without consent, except where required by law.
Data protection practices
We apply administrative, technical and physical measures designed to protect personal data against unauthorised access, loss, misuse or alteration. Access to personal data is restricted to authorised personnel and third-party providers who require the information to deliver services. We review our security measures regularly and update them as technology evolves.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, remember preferences and provide analytics. Some cookies are strictly necessary for the service, while others are used for performance and marketing. You can manage cookie preferences via your browser settings or the site cookie controls where available.
User rights
You have rights in relation to your personal data, including the right to request access, correction, restriction of processing, to object to processing and to portability where applicable. We will respond to legitimate requests in line with applicable law. For privacy enquiries, please contact our support team through the channels listed in your account.
Access, correction and deletion of data
If you wish to access, correct or delete personal information linked to your account, submit a request through your account settings or contact support. We may need to verify your identity before fulfilling requests and may retain certain information where necessary for legal, regulatory or legitimate business reasons.
Information sharing and third parties
We share personal data with service providers who support our operations, including payment processors, identity verification and fraud prevention vendors, and analytics providers. We require these partners to protect data in line with our standards. We may also disclose information where required by law or to protect our rights. Note that 21 Dukes does not transfer personal data for unrelated commercial sale.
Privacy policy updates
We may update this privacy policy from time to time. Material changes will be communicated through the site or your registered contact details. We encourage you to review this policy periodically to stay informed about how we handle your information.