Responsible Gambling

At 21Dukes we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. This page explains the principles we follow, the tools we provide to manage play, signs of risky behaviour and where to find professional help if you or someone you know needs it.

Player protection principles

We promote safe, controlled play and encourage customers to set boundaries that suit their circumstances. We support informed decision-making, fair play and prompt action where there are signs of harm. Our approach is practical and focused on reducing risk while keeping your account secure.

Activity-control tools

We provide a range of tools to help you control how and when you play. These include options to set deposit limits, loss limits, session time limits and temporary account breaks. You can adjust most of these controls in your account settings or contact our support team for assistance.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable and take effect quickly to help prevent overspending. If you need help choosing a level, our support team can talk you through the options.

Loss limits

Loss limits let you cap how much you can lose over a set period. This is a straightforward way to manage overall spending and keep play within affordable levels. Loss limits are separate from deposit limits and can be changed via your account controls.

Time limits and session controls

Use session timers and time-outs to limit how long you play in a single sitting. You can set reminders and automatic log-outs to help create regular breaks. Short breaks can be a useful way to step back and reassess your activity.

Self-exclusion

If you need a longer break, self-exclusion is available. This option blocks access to your account for a chosen period and prevents us from sending promotional material during that time. If you decide on self-exclusion, please contact our support team so we can apply it immediately and talk through next steps.

Recognising signs of problematic behaviour

Look out for signs such as chasing losses, borrowing to fund play, neglecting work or family, anxiety about gambling or losing track of time. If you notice these signs in yourself or someone else, take action early by using the tools above or seeking support.

Practical tips for staying in control

Set realistic limits before you start, only gamble with money you can afford to lose, schedule regular breaks, avoid gambling when stressed or under the influence and keep a simple record of wins and losses. Talk to friends or family if you feel your gambling is becoming a problem.

Professional help and support organisations

If you need specialist advice or support, contact GamCare, GambleAware or the National Gambling Helpline. You can also register for GAMSTOP if you want to block access to multiple UK-facing operators. For immediate assistance with your account at 21 Dukes, please use our support channels to request help and we will respond promptly and respectfully.